Training Update

The New PSS system (Amadeus Altea) will replace the existing legacy system (ARGA) which has been in use for more than 20 years. This system transformation will have a major impact on people, processes and technology in Garuda Indonesia. In preparation for the implementation of New PSS an elaborate training effort is planned for both the instructors and the end-users. Training is one of the most important things to support the smooth adoption and transition of human resources to the New Passenger Service System (PSS).



ATO CTO END-USERS: PROGRESS







IATA TRAVEL AGENTS: PROGRESS


The new plan includes the capacity added due to additional classrooms
Status update is awaited from SUB and BDO





SUB AGENTS


One day socialization for sub-agents
Number of sub-agents who attended the sessions so far - 813* (Target - 1065)
Status is awaited from some BOs